The rules,
plainly stated.

These Terms & Conditions ("Terms") govern your use of the Kamsora website, products, and services - including AttendX, RoadEye, SmartWaste, TenderEye, Natchat, and any custom engineering work undertaken under a separate statement of work (collectively, the "Services") - provided by Kamsora Technologies Pvt. Ltd. ("Kamsora", "we", "our", "us").

By accessing our website or using any Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

Kamsora provides the following core products:

• AttendX - AI facial-recognition attendance platform.
• RoadEye - AI road inspection and defect lifecycle management.
• SmartWaste - Municipal and enterprise waste collection with VRP routing.
• TenderEye - AI-driven RFP analysis and manpower matching.
• Natchat - Secure, on-premise enterprise communication platform.
• Custom AI engineering - vision, forecasting, document, and multi-agent systems delivered under bespoke SOWs.

Specific commercial terms, deliverables, scope, and service levels are governed by the Master Service Agreement (MSA), Order Form, or Statement of Work (SOW) signed by both parties. In the event of a conflict, the executed agreement prevails over these general Terms.

• You must be at least 18 years old and legally capable of entering into a binding contract.
• You must provide accurate registration and contact information, and keep it updated.
• You are responsible for the security of your account credentials and for all activity under your account.
• Notify us immediately at security@kamsora.com of any unauthorized access or security incident.

You agree not to:

• Use the Services in violation of any applicable law, regulation, or third-party right.
• Reverse engineer, decompile, or attempt to extract the source code of our platforms, except as expressly permitted by law.
• Introduce malware, conduct unauthorized penetration testing without prior written agreement, or interfere with platform integrity.
• Use the Services for unlawful surveillance, discriminatory profiling, or any use that infringes on human rights or privacy protections.
• Resell, sublicense, or white-label the Services without a written partnership agreement with Kamsora.
• Use the Services to train competing AI products using Kamsora-provided models, infrastructure, or data.

• Kamsora retains all rights, title, and interest in the Services, including platform source code, models, documentation, and trademarks.
• Customers retain ownership of their data, content, and outputs produced by the Services using their data.
• For custom engineering work, IP ownership is negotiated per SOW - full assignment to customer, shared IP, or Kamsora-retained with customer license, as mutually agreed.
• Kamsora may use anonymized, aggregated usage data to improve the Services; no customer-identifiable information is shared externally.
• Any feedback or suggestions you provide may be used by Kamsora without restriction.

• Fees are as stated on the applicable Order Form, SOW, or pricing proposal.
• All fees are exclusive of GST and other applicable taxes, which the customer shall pay in addition.
• Invoices are payable within 30 days of issue unless otherwise agreed.
• Late payments may attract interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• Fees are non-refundable except where expressly stated in an agreement.
• Kamsora may suspend access to Services for material unpaid invoices after written notice.

• Standard uptime target for managed Services: 99.5% monthly availability, excluding scheduled maintenance.
• Higher SLAs (99.9% and above), dedicated support, and 24×7 response windows are available under Enterprise contracts.
• Scheduled maintenance windows will be communicated at least 48 hours in advance, except for emergency security patches.
• For on-premise and air-gapped deployments (including Natchat), uptime is the customer's responsibility; Kamsora provides support, updates, and incident response per the support contract.

• Each party agrees to keep the other party's confidential information secure and to use it only for the purpose of performing the Services.
• Kamsora processes personal data as described in our Privacy Policy and any executed Data Processing Agreement (DPA).
• Customers are responsible for obtaining consent and providing privacy notices to their own users and data subjects.
• On termination of services, customer data will be returned or securely deleted per Section 12 of our Privacy Policy.

Kamsora warrants that the Services will be provided with reasonable skill and care, substantially in accordance with published documentation.

Except as expressly stated, the Services are provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, Kamsora disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

AI-generated outputs (including RFP summaries, defect detections, route plans, and CV matches) are decision-support tools and must be reviewed by qualified human operators before being acted upon. Kamsora is not liable for decisions made solely on the basis of AI output.

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits or revenue.

Each party's total aggregate liability under these Terms and any related agreement shall not exceed the total fees paid by the customer to Kamsora in the 12 months preceding the claim.

These limitations do not apply to (a) fraud or willful misconduct, (b) breach of confidentiality obligations, (c) indemnification obligations, (d) amounts owed under an Order Form, or (e) liability that cannot be excluded by applicable law.

• Either party may terminate for material breach that remains uncured for 30 days after written notice.
• Either party may terminate for convenience with the notice period stated in the applicable Order Form / SOW.
• On termination, customer access is revoked, outstanding fees become due, and customer data is handled per the Privacy Policy.
• Sections on IP, confidentiality, liability, data protection, and governing law survive termination.

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, pandemic, internet or utility failures, or cyber-attacks affecting third-party infrastructure. The affected party will notify the other as soon as practicable and resume performance as soon as reasonable.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana, India, except that either party may seek injunctive relief in any competent jurisdiction to protect its intellectual property or confidential information.

We may update these Terms to reflect product changes, legal requirements, or operational needs. Material changes will be communicated to active customers in advance. Continued use of the Services after changes take effect constitutes acceptance.

Kamsora Technologies Pvt. Ltd.
Ground Floor, 421/42, Sector 42
Gurugram, Haryana, India

Legal & contract enquiries: legal@kamsora.com
General: sales@kamsora.com